Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.

Yes and No.

At Kyoto Store Iraq, we inspect every product before shipping to ensure it is in excellent condition and ready for use.

If your order arrives with significant shipping damage, please inspect it while the delivery courier is still present. If the item has major damage, such as a torn cover, severely bent or crushed packaging, or other serious defects, you have two options:

* Refuse the delivery and return the package with the courier immediately. You will not be charged for the order.
* Accept the delivery and contact us immediately via Instagram or WhatsApp while the courier is still present, sending clear photos of the damaged item. We will review the case and, if eligible, arrange a replacement or issue a refund.

Please note that minor cosmetic imperfections, such as slight dents on the top or bottom edges of books caused during shipping, are considered normal and are not eligible for return or replacement.

To be eligible for a return, replacement, or refund:

* The damage must be reported at the time of delivery.
* The courier must still be present when the damage is reported.
* The item must not be kept overnight or reported after the courier has left.

Please be aware that refusing deliveries without a valid reason may affect future orders. Customers who repeatedly refuse to accept orders may have restrictions placed on future purchases or may be required to prepay before new orders are processed.

Our goal is to provide the best possible shopping experience, and we are always happy to assist with verified shipping-related issues.

We carefully inspect every product before shipping to ensure it is in excellent condition and safe to use.

When your order arrives, please inspect the item while the delivery courier is still present. This allows any shipping-related damage to be verified immediately.

Please note that minor imperfections, such as slight dents on the top or bottom edges of a book, can occur during international shipping and are generally considered normal for printed books.

However, if your item has significant damage, such as:

* A torn cover
* Bent or crushed covers
* Severe bending or other major defects

Please contact us immediately while the courier is still present via Instagram or WhatsApp, and send clear photos of the damaged item. We will review the damage and, if eligible, help arrange a replacement or issue a refund.

Please note that damage claims must be reported at the time of delivery. Unfortunately, we cannot accept return or replacement requests for items that have been kept by the customer after the courier has left or reported on the following day.

Our goal is to ensure every customer receives their order in the best possible condition, and we’ll always do our best to assist with verified shipping-related issues.